Askari Bank has been one of the leading banks in the country for
over a number of years now and has constantly come up with new services
for its valued customers; being one of the first to start ATM and
Internet Banking services. Striving for further customer satisfaction
Askari Bank has launched its Tele Care Centre which comes as an
efficient and effective medium to put information at their customer's
fingertips. The Tele Care Centre would provide a single point of
contact for all of its customers, yet offer unique and individualized
services on real time information for its time-conscious customers,
as it will be available anytime-day or night.
Following are the services available at Tele Care Centre:
Accounts or Cards that the customers choose themselves.
Balance Inquiries, Account Statements (read out and fax), Complaint
Handling for all sorts of complaints related to the bank.
Funds transfer from one account to the other.
Utility Bill payments for all utility companies listed with
the Bank.
Cheque statuses and the facility to block or cancel a card
(Debit or Pre-Paid) at any time; to name a few.
Entire interaction of a customer with the Tele Care Centre would
be handled by world renowned Computer Telephony Integration (CIT)
services. Through CTI, a customer would be recognized as soon as
they enter the Tele-Care Center, which would allow for an increasingly
personal experience for each and every customer.
The missions of the Askari Bank Tele Care Centre are to satisfy customers
and meet the bank's strategic objectives. A Tele Care Centre can
do many things, including providing a human link for bank customers
who want convenience but quiver at the thought of dealing only with
machines. With the launch of Tele Care Centre, Askari
Bank has a new feather in its already bright cap with which it can
expect to satisfy many more customers and continue to inspire relationships.
